Wholesalers

Are you in the business and are looking to open an account with us? Please email us including your company and tax information.

Tel         336 408 8133
E-mail    shop@zendesign.us

Our Address


ZEN Design US

13 Eagle Lane, Palm Harbor, FL 34683

USA


Business Hours


Monday to Friday
8 am – 5 pm eastern time 

 

Shipping Policy

1. All orders ship FOB Palm Harbor, FL. We use USPS Flat rate and UPS ground. 


2. Orders cannot be canceled after 24 Hours of order placement.


3. We usually ship within max 2 business days after the receipt of your order. Delivery time is 2 to 3 days. Expedited shipping is available upon request at customer expenses. Freight will be with UPS FOB Palm Harbor, FL prepaid and added to your invoice.

 

 Return Policy

Our warehouse takes pride in packing and shipping our products and would appriciate the same attention to ensure damage does not occur during transit. Products must be returned in the original packaging, can not have been installed and must be in re-sellable condition to qualifyfor a refund. Shipping charges are not refundable. A restocking fee of 25% will apply to all qualifying returns.


Please contact us email shop@zendesign.us prior to shipping back any product to obtain your return instructions. Unauthorized returns unfortunately cannot be accepted.
No returns will be accepted 60 days after date of invoice.

 

Limited 5 Year Warranty

ZEN Design US warrants to the homeowner/consumer its products against defects in materials and workmanship, as determined by ZEN Design US, for the lifetime of the product. This warranty does not cover any causes of malfunction other than defects in materials and workmanship, such as malfunction caused by misuse, abuse, accident, modification, improper installation, or usual and customary wear.

ZEN Design US will send a replacement product to the homeowner/consumer. The homeowner/consumer is responsible for the shipping and handling fee currently in effect. This warranty specifically does not include costs for removal of the defective product or installation of the replacement. If the defective product has been discontinued, ZEN Design US reserves the right to replace the defective product with a comparable product currently manufactured by ZEN Design.

There is no guarantee of full interchangeability offered, and the warranty does not apply to a discontinued product if at ZEN Design US discretion a comparable product is not available. To obtain a replacement under this warranty, consumers must return the defective product, postage prepaid to:

ZEN Design US
13 Eagle Lane - Palm Harbor -  FL 34683
shop@zendesign.us       336 408 8133      USA