Customer Service

Wholesalers: Are you in the business and are looking to open an account with us? Please email us including your company and tax information.

Tel         + 1 336 408 8133
Fax        + 1 336 464 2277
E-mail   support@soluainc.com

Our Address
ZEN Design by Solua Inc.
1755 Avenida del Sol
Boca Raton, FL 33431
USA

Business Hours
Monday to Friday
8 am – 5 pm eastern time 

 

Shipping Policy

1. All orders ship FOB Boca Raton, FL. We use USPS Flat rate and FedEx ground. 
2. Orders cannot be canceled after 24 Hours of order placement.
3. We usually ship within max 2 business days after the receipt of your order. Delivery time is 2 to 3 days.
4. Expedited shipping is available upon request at customer expenses. Freight will be with FedEx; FOB Boca Raton, FL prepaid and added to your invoice.
5. Orders shipping to Hawaii, Alaska and Puerto Rico will incur a $50 shipping and handling fee. International orders will be handled on a case by case basis. Please contact us by email at support@soluainc.com for further information.

 

Sample Policy

It is important to us that you are satisfied with your purchase. We allow one of each of our items as a free sample. You initially pay for the product and the shipping cost. After you place a subsequent order for $100 or more before tax you will receive full credit for your sample items.

 

Return Policy

Products must be returned within 30 days from date of invoice in order to receive full credit without restocking charges. Shipping charges are not refundable. Items returned and received by us after the 30 day limit will have a restocking fee of 25%.
Please contact us by phone or email prior to shipping back any product to obtain your return instructions. Unauthorized returns unfortunately cannot be accepted.
No returns will be accepted 60 days after date of invoice.

 

Limited 5 Year Warranty

Zen Design by Solua Inc warrants to the homeowner/consumer its products against defects in materials and workmanship, as determined by Zen Design by Solua Inc, for the lifetime of the product. This warranty does not cover any causes of malfunction other than defects in materials and workmanship, such as malfunction caused by misuse, abuse, accident, modification, improper installation, or usual and customary wear. Zen Design by Solua Inc will send a replacement product to the homeowner/consumer. The homeowner/consumer is responsible for the shipping and handling fee currently in effect. This warranty specifically does not include costs for removal of the defective product or installation of the replacement. If the defective product has been discontinued, Zen Design by Solua Inc reserves the right to replace the defective product with a comparable product currently manufactured by Zen Design by. There is no guarantee of full interchangeability offered, and the warranty does not apply to a discontinued product if at Zen Design by Solua Inc discretion a comparable product is not available.
To obtain a replacement under this warranty, consumers must return the defective product, postage prepaid, to:

Zen Design by Solua Inc
Product Replacement
1755 Avenida del Sol
Boca Raton, FL 33431
USA